Privacy Policy

At Crochetals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit crochetals.online or place an order with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you place an order or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address (if applicable)
• Payment Information (processed securely through our payment partners)
• Order Details
• Messages or inquiries sent to our support team

We may also automatically collect limited technical information such as:

• Device type
• Browser type
• IP address
• Website usage information
• Cookies and similar technologies

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Provide customer support
• Respond to your questions
• Improve our website and services
• Send order updates and important notifications
• Inform you about new products, special offers, discounts, and promotions from Crochetals (without excessive or unwanted marketing)
• Prevent fraud and maintain website security
• Comply with legal obligations

3. Customer Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your personal information is stored securely and is accessible only to authorized members of the Crochetals team who require it to provide our services.

Although we work hard to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

4. Information Sharing

Crochetals does not sell your personal information to third parties.

Your information may only be shared when necessary with trusted service providers such as:

• Payment service providers
• Shipping and courier partners
• Website hosting or technical service providers

These partners receive only the information required to perform their services.

5. Marketing Communication

With your permission or where permitted by law, Crochetals may send you:

• New product announcements
• Festival offers
• Discount coupons
• Special promotions
• Important brand updates

We respect your time and aim to avoid excessive promotional messages. You may unsubscribe from marketing communications at any time by contacting us.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic
• Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

7. Third-Party Services

Our website may use trusted third-party services for payments, shipping, analytics, or technical support.

These services have their own privacy policies, and Crochetals is not responsible for their independent privacy practices.

8. Children's Privacy

Our website is not intended for children under the age of 18 without the involvement or permission of a parent or legal guardian.

9. Data Retention

We may retain your personal information for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Maintain order history
• Send future discounts and promotional offers
• Improve our services
• Meet legal and accounting requirements

10. Your Rights

You may contact Crochetals to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information where legally applicable
• Stop receiving promotional communications

Some information may need to be retained to comply with legal or business obligations.

11. Changes to this Privacy Policy

Crochetals may update this Privacy Policy from time to time. Any updates will be published on this page with the revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Thank you for trusting Crochetals. Your privacy and confidence are important to us.